Returns & refunds
Straightforward terms so you can order with confidence.
8-hour cancellation window
Once an item or kit is purchased you have 8 hours to cancel for a full refund, minus any payment processing and service fees, which are non-refundable because they are charged to us at the time of the sale.
To cancel, email or message us with your order number inside that window. We start sourcing, programming, and building kits immediately, which is why the window is short.
After 8 hours: 40% cancellation fee
Any cancellation requested after the 8-hour window is subject to a 40% cancellation fee, deducted from the order total, along with the non-refundable payment processing and service fees.
Once an order has shipped, been received, or been installed, it can no longer be cancelled or refunded.
Kits are final sale once shipped, received, or installed
Complete kits are built, programmed, and matched to your vehicle. Kits are not returnable once they have shipped, been received, or been installed, for any reason.
What we can't take back
Some items can't be resold once they've been matched to a vehicle:
- Complete kits, once shipped, received, or installed
- APIM modules and instrument clusters that have been VIN-programmed for your vehicle
- Parts that have been installed, wired in, cut, or modified
- Harnesses with cut, spliced, or de-pinned connectors
- Programming, activation, and installation labor once performed
- Payment processing and service fees on any order
Defective or wrong item
If a part arrives defective or isn't what you ordered, this policy doesn't apply. We cover return shipping and either replace it or refund it in full. Reach out with your order number and photos and we'll take care of it.
We work in good faith
The terms above are the floor, not the ceiling. If you're unsatisfied, if something isn't to our standard, or if a situation just plain deserves better, we reserve the right to void any part of this return policy and do what's right. Talk to us first, we'd rather resolve it than dispute a line in a policy.
How to start a return
Email us with your order number and what you'd like to return. We'll reply with return instructions and an address. Refunds are issued within 5 business days of the item arriving back and passing inspection.