1. Cancellations & rescheduling
We require at least 24 hours' notice to cancel or reschedule any appointment. Notice given inside the 24-hour window is treated as a no-show.
2. Late arrivals
Please arrive on time. If you are more than 15 minutes late without calling, the appointment is considered a no-show and may be cancelled.
3. Deposits
Any deposit paid to hold your appointment is forfeited if no advance notice is given before cancelling, rescheduling, or failing to show up. Mobile-service travel-fee deposits are non-refundable inside the 24-hour notice window.
4. Weather & emergencies
We'll work with you in good faith on weather or medical emergencies. Just message us as soon as you can.
5. Mobile service
For mobile installs, please confirm a safe, level, covered workspace with power available. If we arrive and the job can't be safely completed, the travel-fee deposit is forfeited.
Questions? Send us a message from your account and we'll get back to you fast.