Privacy policy

Who we are

SYNCUPGRADELABS is an independent Ford OEM infotainment shop based in Fort Worth, Texas. This policy explains what information we collect through syncupgradelabs.com, how we use it, and the choices you have. Questions? Email info@syncupgradelabs.com.

Information we collect

We only collect what we need to sell parts, book installs, and support you afterward:

• Contact details you give us, name, email address, phone number, and service address
• Vehicle details, year, make, model, VIN, and as-built data you submit for compatibility checks
• Order and appointment records, warranty claims, messages, and photos you send us
• Payment confirmations from our payment processor (we never see or store full card numbers)
• Basic technical data such as IP address and browser type used to keep the site secure

Your phone number and how we protect it

Your phone number is treated as confidential customer service information. We use it only to reach you about your own order, appointment, warranty claim, or inquiry, for example an install confirmation, a reschedule, a shipping notice, or a reply from our team.

We do not sell, rent, trade, or share your phone number with third parties, and we do not share it with affiliates or partners for their own marketing. It is never added to a marketing list, an advertising audience, or a lead-generation database.

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes
• Text messaging originator opt-in data and consent are never shared with any third party
• Phone numbers are shared only with the messaging carrier and delivery provider strictly to transmit the message you asked for
• Numbers are stored in our access-controlled system and visible only to staff who need them to serve you
• Public pages hide our own line and we never publish yours anywhere on the site

SMS messaging, consent, and opt-out

SMS from Sync Upgrade Labs is optional. You will only receive text messages from Sync Upgrade Labs if you check the SMS consent box on a form (order, booking, warranty, inquiry, contact, or your account settings) and provide your mobile number. The box is never pre-checked, and consent to receive texts is never a condition of purchase or service.

Messages are conversational and transactional only, order and shipping updates, appointment confirmations and reminders, warranty claim updates, and replies to questions you asked. We do not send marketing, promotional, or advertising texts.

Every message identifies Sync Upgrade Labs. After you opt in we send one confirmation: "Sync Upgrade Labs: You're subscribed to customer service updates about your order, appointment, and warranty. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to unsubscribe."

Message frequency varies with your activity, typically 2 to 8 messages per order or appointment. Sync Upgrade Labs does not charge for messages; message and data rates may apply from your carrier. You must be 16 or older and the account holder or an authorized user of the mobile number. Full program details, including sample messages and a standalone sign-up form, are published at syncupgradelabs.com/sms.

Message frequency varies based on your activity with us. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

• Reply STOP to any message to unsubscribe from Sync Upgrade Labs immediately, we'll reply "Sync Upgrade Labs: You are unsubscribed from Sync Upgrade Labs and will receive no further messages. Reply START to resubscribe."
• Reply HELP and we'll reply "Sync Upgrade Labs: Help at info@syncupgradelabs.com or 469-263-6838. Msg & data rates may apply. Reply STOP to unsubscribe."
• Reply START to resubscribe, we'll reply with the same subscription confirmation shown above
• You can also turn texts off any time in your account settings or by asking us in writing
• Opting out of SMS does not affect your order, we'll simply continue by email

How we use your information

We use what we collect to:

• Fulfill orders, program modules, and schedule and perform installations
• Send transactional email and (if you opted in) SMS about your own order or service
• Answer compatibility inquiries, warranty claims, and support messages
• Keep records required for warranty coverage, tax, and fraud prevention

Who we share information with

We share the minimum necessary with service providers that operate this business, payment processing, order fulfillment and shipping carriers, email delivery, SMS delivery, and hosting. These providers may only use the data to perform their service for us.

We may disclose information if required by law or to protect our rights. We do not sell personal information.

Data retention and security

We keep order, install, and warranty records for as long as needed to honor coverage and meet legal obligations, then delete or anonymize them. Data is transmitted over encrypted connections and stored with access controls limited to staff who need it.

Your choices and rights

You can request a copy of the information we hold about you, ask us to correct it, or ask us to delete it, email info@syncupgradelabs.com and we'll respond within 30 days. You can unsubscribe from email at any link in our emails, opt out of SMS by replying STOP, and update or remove your phone number from your account at any time.

Children

Our site and services are intended for adults. We do not knowingly collect information from anyone under 16. If you believe a child has given us information, contact us and we'll delete it.

Changes to this policy

We'll update this page when our practices change and revise the date at the top. Continued use of the site after an update means you accept the revised policy.